One-Hour Response Guarantee in Shared Hosting
In case you are using any of our shared hosting plans and you have an enquiry or encounter an obstacle, you can touch base with us 24/7/365 by opening a customer support ticket or by sending an e-mail and we guarantee that you will get an answer in less than sixty minutes. In case the issue can be solved, we will do it before we respond, while in case there is something that you need to do on your end, we will supply you with all the required details – what possible solutions to try out, what settings to check, and so on. Usually, you will receive a response within maximum 30 minutes, which implies that waiting around for hours on end or even for more than one day to receive help is something impossible. Our one-hour reply time guarantee applies to any enquiry that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
As we recognize precisely how important it is to get well-timed support, we promise that you won’t ever need to wait for more than 60 minutes to obtain an answer to any ticket that you open via your semi-dedicated server Control Panel. In fact, you’ll rarely have to wait around for more than twenty to thirty minutes and this is valid for any query irrespective of its nature – billing, technical or general. Additionally, our customer and technical support team is available to you 24/7/365, which implies that even in case you send a ticket during legal holidays, you will invariably get an immediate reply, which will contain the answer to a question, the solution to a problem or the details required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never have to waste a day waiting around for a reply like you would with a lot of other companies.