If you’ve ever got any inquiries in regard to your hosting package or if you experience a problem with your websites, you will need to touch base with the respective hosting provider’s technical support team. It may not make any difference how fast they’ll reply if you’ve got a general inquiry, but a problem like a faulty software app update, for instance, may result in your site becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the site will be out of order. In case you offer services or goods online, any downtime will undesirably influence your website and you may lose existing or prospective visitors. A lot of web hosting providers, chiefly resellers, reply to emails and tickets within 24 hours, but in the electronic sphere that’s way too long, since visitors will rarely go back to a site that is not working properly over extended spans of time.

One-Hour Response Guarantee in Shared Hosting

In case you are using any of our shared hosting plans and you have an enquiry or encounter an obstacle, you can touch base with us 24/7/365 by opening a customer support ticket or by sending an e-mail and we guarantee that you will get an answer in less than sixty minutes. In case the issue can be solved, we will do it before we respond, while in case there is something that you need to do on your end, we will supply you with all the required details – what possible solutions to try out, what settings to check, and so on. Usually, you will receive a response within maximum 30 minutes, which implies that waiting around for hours on end or even for more than one day to receive help is something impossible. Our one-hour reply time guarantee applies to any enquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

As we recognize precisely how important it is to get well-timed support, we promise that you won’t ever need to wait for more than 60 minutes to obtain an answer to any ticket that you open via your semi-dedicated server Control Panel. In fact, you’ll rarely have to wait around for more than twenty to thirty minutes and this is valid for any query irrespective of its nature – billing, technical or general. Additionally, our customer and technical support team is available to you 24/7/365, which implies that even in case you send a ticket during legal holidays, you will invariably get an immediate reply, which will contain the answer to a question, the solution to a problem or the details required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never have to waste a day waiting around for a reply like you would with a lot of other companies.