A 99.9% Server Uptime
Our shared hosting system is based on a dependable, premium–quality hardware architecture and a significantly customized variation of Linux. Thus, regardless of what your site is, or how many web site visitors you’ve got, or even if there’s a denial–of–service attack, our physical machines will remain up and running and your web sites will remain accessible online.
All shared hosting plans packages come with a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is vital to also build your own network architecture. This is why we built a custom internal network in all our datacenter facilities. Based on enterprise–class Juniper routers and switches, our internal network allows for blazing–fast data transmission speeds and is also fully redundant.
As a result, you will take advantage of a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, regardless of which hosting service you have chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not very pleased with our web hosting services, or if you find them insufficient, or if you decide that you need a VPS plans instead of a cloud hosting account – you will get a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will continue to have full control of your domains even when you delete your web hosting account with us.
24/7 Technical Support
In case you operate a web hosting firm, your tech engineers are of vital importance. This is why we have attentively chosen a highly skillful group of tech support engineers, each with lots of years of experience behind his back. With their help, our company offers 24x7 support with all our web hosting solutions.
And not only that, we offer a 1–hour response time guarantee. All customer support tickets are responded to within 60 minutes and our average response time is below 20 minutes!