Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Giving good quality support in good time is our top priority, so that we support each shared hosting plans plan with a one hour ticket reply guarantee. The moment you send a ticket or post an email, our client customer assistance staff will try all they could do to provide the most appropriate solution to your problem and to offer you help in due time.

  • Top quality support service
  • A Top–quality Support Service

  • You can easlily write to us 24x7x365 with any concern you could have in connection with WEBterranean’s services. We have technicians on duty continuously to present support every time needed. You could use the ticket system or drop an e–mail anytime, or you can pick–up the telephone or use the live chat within working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Control Panel provides a wide–ranging practical knowledge base that is integrated into all parts. In each section, you will find a Help button which will load for you a selection of step–by–step lessons on how to utilize a certain feature or conduct a particular action. Additionally, we have crafted tutorial clips so you might get a better idea of the Control Panel’s interface.