Phone Support in Shared Hosting
We believe that being able to communicate with a live agent is very important, so we have three support lines all around the world (Australia, USA and UK) and you will be able to contact us on the phone for fourteen hours a day. In case you consider obtaining one of our shared hosting plans, for example, you are able to give us a call and find more about our services prior to ordering in order to ensure that we do cover all system requirements for your websites. Following your purchase, you'll be able to contact us about all the sales and billing troubles you may have, or receive any type of general or basic tech info that you need. We have tried to find the perfect balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be somebody to assist you when you have any questions about the semi-dedicated server packages that we provide. Whether you would like to know more about our packages, you have some billing issue or some general problem, you can call us. Though some more technical matters could require a support ticket so as to give time to our technical support crew to investigate, we're able to assist you with countless tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have a global number where you will be able to get in touch with us.