In case you have ever had a shared hosting account before or you've dealt with any kind of online service, you're probably well aware from your personal experience that for certain things it's better to consult with a live person on the telephone than to exchange tickets or email messages. If you want to learn more about a particular service before you decide to purchase it or in case something small-scale needs to be made, for instance, it is far easier and faster to get it done live. When you're able to get hold of representatives over the phone, it is also very likely that you're dealing with a real web hosting provider, not just a reseller. The type of support that you will get over the telephone varies between different companies - from very general issues to professional tech support. Typically most of the providers supply pre-sales assistance and first level phone support, while more complicated tech issues are resolved via e-mail and tickets.

Phone Support in Shared Hosting

We believe that being able to communicate with a live agent is very important, so we have three support lines all around the world (Australia, USA and UK) and you will be able to contact us on the phone for fourteen hours a day. In case you consider obtaining one of our shared hosting plans, for example, you are able to give us a call and find more about our services prior to ordering in order to ensure that we do cover all system requirements for your websites. Following your purchase, you'll be able to contact us about all the sales and billing troubles you may have, or receive any type of general or basic tech info that you need. We have tried to find the perfect balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be somebody to assist you when you have any questions about the semi-dedicated server packages that we provide. Whether you would like to know more about our packages, you have some billing issue or some general problem, you can call us. Though some more technical matters could require a support ticket so as to give time to our technical support crew to investigate, we're able to assist you with countless tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have a global number where you will be able to get in touch with us.