A live chat is one of the channels of communication supplied by some website hosting providers as a part of their support service. Depending on the service provider, the chat is used for pre-sales, billing and/or tech support. This method of communication is quicker compared to a support ticket and it will make it much less likely to misspell or misunderstand anything in comparison to a telephone call with an agent. What's more, when the issue that you have requires some time to be examined and dealt with, you are able to do something else in the meantime instead of just waiting, as you would have to do if you call. Also, you can take advantage of a live chat support service without spending a dime provided that you have world wide web access even if your hosting supplier is based in another country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Hosting

As we acknowledge the fact that a great number of situations are easily resolved if you chat with a live person, we offer a live chat service for all of our prospective and current customers. The chat is online every single day and our customer support agents will help you with a variety of questions and problems. If you aren't our client yet, you'll be able to find out more about our shared hosting packages and the web hosting environment in general so that you can make sure that your sites will function effectively on our servers. In case you already have an account and you have some questions or you have any issues with any of our services, you'll be able to get in touch with us through our live chat and we can supply you with the required information or help you troubleshoot the problem. You'll need to open a support ticket for specific troubles that require more time or the help of a system administrator, still for a number of standard problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is designed for all our future and current clients. If you're looking for a new web hosting account, you can chat in real time to one of our representatives and get more information about our semi-dedicated hosting plans so as to pick the optimal package for your web sites. In the event that you already own an account with us, we will support you in a very timely manner with general, billing and 1st level techmatters. Although in some cases you will have to open a ticket because there are situations that cannot be resolved on the live chat, we will help you with lots of basic jobs, for instance setting up an email account in an e-mail client or redirecting one domain to another one. This way, you will take advantage of quick assistance and you'll save a long time.