If you’ve ordered a hosting package and you’ve got some enquiries in regards to a specific function/feature, or if you’ve confronted a certain difficulty and you require assistance, you should be able to get in touch with the respective customer care team. All hosting companies deploy a ticketing system regardless of whether they offer other methods of contacting them aside from it or not, as the very best way to solve an issue most often is to send a ticket. This mode of correspondence makes the replies exchanged by both sides simple to follow and permits the customer service team representatives to escalate the situation in the event that, for example, a server admin must intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you need to use no less than 2 separate accounts to contact the technical support team and to actually manage the hosting space. Constantly switching from one account to another might sometimes be a bore, not to mention the fact that it takes a long period of time for most hosting companies to respond to the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting plans is not separate from the hosting account. It is an indivisible part of our fully featured Hepsia Control Panel and you’ll be able to visit it whenever you want with only a few clicks, without having to sign out of your hosting account. The ticketing system includes a quick-search field, so you can track the status of any trouble ticket that you have already submitted, in case you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to fix a particular problem even before you actually send a ticket. The response time is maximum 60 minutes, which implies that you can obtain quick assistance whenever you need one and in case our client service team recommends that you do something in your hosting account, you can do it momentarily without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting plans, so you won’t require one more platform to contact our customer care staff – you can do it on the spot as soon as you run into a difficulty. Sending a new ticket takes a few clicks and finding an older one is just as easy. Using our smart search option, you can swiftly find any ticket that you have posted in the past. You can submit a ticket at any given time whatsoever since our customer service staff members are available to you 365 days a year and answer in less than sixty minutes, although it rarely takes this much to obtain a response. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about having to go through two or more platforms to troubleshoot a simple problem.