24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting packages are twenty-four-seven, thus you can forget all about waiting for several days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email. In case you currently have an account, you can open a support ticket on top of the other three ways of communication. You'll be able to select the most appropriate way to contact us depending on where you are or what kind of equipment you're using. We can help you for more or less any webhosting-related question that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even then the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you're able to take full advantage of our 24/7 tech support services even on public holidays. Your web sites will be available all the time and so will we. With quite a few communication options, you're able to select the easiest way to contact us and inquire about our solutions in case you don't have an account yet, or get support if you are already one of our customers. You're able to call us, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with 1-hour reply time guarantee, though it hardly ever takes more than 20 minutes to get assistance no matter the nature of the trouble. Using our customer and technical support services, we'll be there for you every time you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
In case you get a VPS server from us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. If you're an active customer and you're looking for assistance with a technical issue which requires additional time to investigate or resolve, you're able to open a support ticket from your billing account or you'll be able to send an e-mail message and we will take care of the problem and send you a response within 1 hour. The response time is guaranteed 24/7, including weekends and holidays, but for the majority of problems it takes a maximum of 30 mins to get assistance. The support service covers the VPS plus all of the pre-installed software it includes, so if you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server from our company, you're able to get in touch with us anytime using a number of channels and the maximum time that you will need to wait for an answer is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it's a holiday or a weekend and we will support you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you're able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of basic questions or you would like to learn more about our website hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in several countries around the globe. In the event that you'd like to receive support for third-party software that you cannot deploy or operate efficiently, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.