Although the web hosting service supplied by the different companies seems identical, each provider has got a customized platform with its own modifications and different ways to carry out particular procedures. In such a case, a vast knowledge base would be astonishingly useful both for persons with zero practical experience and for technically proficient individuals who will eventually discover how particular operations are performed, but will waste precious time in the meantime. The purpose of such a knowledge base is to make the service quick and easy to use, saving users time and efforts. The result is more contented customers, as they can easily find the information they wish, and a lot less work for the customer service staff, because usually most of the questions and problems that customers have got are already outlined in the knowledge base. Provided that the articles are expertly written and cover more topics, you’ll be able to learn more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Shared Hosting

All shared hosting plans that we are offering include an exhaustive knowledge base where you can find all you should know with regard to your web hosting account. Irrespective of whether you want to create a new MySQL database, to redirect a domain name by means of an .htaccess file or to create an email address on your desktop PC or phone, you can simply read our help articles and all the info that you require will be there. When you go to a given section of your Hepsia Control Panel, you will see articles that are associated with the features that you can access through it. In case you would like to see the complete article collection and get informed about all the features that Hepsia offers, or simply to read general information about the web hosting service, you can browse through the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve done our best to encompass any issue that you could possibly chance upon, but in case you do not find the information that you want, you can always get in touch with us, as our customer support staff representatives are available to you 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve prepared an elaborate online knowledge base for all our current and future customers, so if you buy a semi-dedicated server plan through our company, you will be able to find any info that you require at any moment. We’ve got an array of educational articles, which will help you understand better what is happening in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are just 2 instances. Our detailed guides will help you do anything you wish – uncompress an archive, import a database, forward a domain name, etc. Furthermore, we’ve also got troubleshooting instructions, which will enable you to discover what precipitates a particular problem and the viable solutions for it. If you’re not able to send email messages or your domain opens a 500 Internal Server Error message, for example, you can consult our knowledge base and solve the issue straight away. The articles can be accessed through each section of the Control Panel, as well as through the all-inclusive Help section.